System Administration

3 achievements

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Established a Technical Support department
Established a Technical Support department, servicing over 10,000 clients with IT support and troubleshooting solutions, tracking client requests in a CRM.
Managed a team delivering IT support
Managed a team delivering IT support, data recovery, and hardware repair services to over 1,000 clients, ensuring high‑quality service.
Built the operator back‑office for the platform
Built the operator back‑office — around 40 admin routes and 128 components covering claims, moderation, feature flags, cache and diagnostics — so the platform can be run without database access.

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This work is part of what we offer as IT Support & Helpdesk, Team Building & Mentoring, AI Agent Tools & MCP Servers, Frontend Development, Full‑Stack Product Development, Hardware Repair & Data Recovery, Product Strategy & Requirements and Project Management (Agile).

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