UI/UX Design & Design Systems
Making it obvious how to use
Layout, wording and flow arranged so people finish what they came to do instead of ringing your support line.
Photo: Nicolas-Debray / Pixabay 
Photo: piviso / Pixabay
Selected work demonstrating this service.
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Presented 200 UI/UX improvements
Presented 200 UI/UX improvements for the GIS map application, boosting revenue by 10x through enhanced software features.
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Designed the product's UI and UX end to end
Designed the product's UI and UX end to end — directory grids, dual card/table views, live requirement validators and breadcrumb navigation.
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Reached PDF/UA‑1 conformance at 106 of 106
Established PDF/UA‑1 conformance across nine documents at 106 of 106 rules, and found the archival variant failing one rule of 146 — a near‑miss that reads as a pass to anyone not running the validator.
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Rewrote error messages to stop blaming users
Rewrote the application's error messages against a written tone standard after a refused sign‑in blamed the user for mistyping when the provider actually required an app‑specific password, and covered it with a test that names the provider.
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